We're a family owned company and have been providing supported living and outreach support services since 2003. Although we've grown significantly over the years and now employ over 160 staff, we strive to maintain the family values we've always had within the company, and firmly believe all our employees should have a voice and feel part of a team.
We understand that the people we support are all individuals and might require several different kinds of support – whether it’s help with developing daily living and independence skills, support with finding fulfilling and worthwhile employment or just wanting company or opportunities to develop confidence and experience new things.
At JRH Support we provide a person-centred approach to support, and always spend time getting to know people and their individual needs and preferences before matching the right Support Workers and the right kind of support.
We strongly believe in people being in control of their support, and supporting them to identify outcomes that are important to them and are both achievable and measurable. This can help develop basic life skills, confidence and independence, and ensure people are able to reach their full potential.
Whatever you need, whether it’s support for just a couple of hours a week or for 24 hours a day, we can always help.
We act in a way that shows we care about people’s feelings, beliefs, values and well-being. We treat all people with consideration and courtesy and relate to them in ways that show we value their views and priorities.
We understand that it can be pretty daunting trying to find good quality care and support for yourself or for someone you know, but we're very confident that the supported living and outreach services we provide are of the highest quality - and we're really proud of what people say about us.
We are approved care and support providers for both Nottingham City Council and Notts County Council. This means that we have gone through very strict quality audit processes to demonstrate that we are well managed and provide high quality support.
When you choose us you can be assured of the following high standards:
All of our staff are well trained, and are required to demonstrate high levels of knowledge, skills and competence prior to supporting people.
All staff complete a comprehensive induction course which includes the Care Certificate. Following this they complete other specialist training and then many of them enrol on the Diploma in Health & Social Care.
All of our staff undergo an intensive screening process prior to employment, including a criminal records check, a check with the Disclosure and Barring Service (DBS) to ensure they're not on any barred lists, and two satisfactory references from previous employers.
We're committed to ensuring that all support we provide is person-centred and outcome focused. This means that service users are always at the heart of decisions about the design and delivery of their support, and are supported to reach goals that are important to them.
Our aim is to make sure that service users only have two or three support workers at most who will support them in our Outreach service. This ensures individuals have the chance to really get to know their support workers, and also of course that the support workers get to know the people they are supporting and the things that are important to them.
WHATEVER YOU NEED APPROACH
We like to think that we can support you with anything, so don't be afraid to ask. We take a 'whatever you need' approach towards supporting people, and we're always willing to 'go the extra mile' to make sure you're happy.
We take quality very seriously, and that's why we regularly seek feedback from the people we support and those close to them. We believe in creating an environment of constant improvement, where support is closely monitored to ensure service users are satisfied with the services they receive.
One of the great comforts with using us as a support provider is that we pride ourselves on our reliability. We have systems in place to ensure that people are still supported if their support worker rings in sick or is on annual leave. This is something that we know other support providers have particular difficulty with.
As a person centred organisation, our core values are very important to us and we are committed to embedding them in everything we do. They provide a framework for how we treat people and shape the culture of JRH Support.