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If you ever have concerns about a service user's welfare and believe they may be experiencing abuse, you MUST tell someone immediately!


Contact your manager, the office or the on-call number.




To be proud of what we do as individuals and as a company.  To work together as a team to create a supportive and encouraging environment that embraces new ways of thinking, that continually learns and improves, that listens to and values everyone and inspires them to be extraordinary rather than ordinary.


To provide just the right amount of support to enable people to recognise their potential, to feel valued and connected, and to develop and maintain their independence and quality of life.

We Respect Everyone

We act in a way that shows we care about people’s feelings, beliefs, values and well-being.  We treat all people with consideration and courtesy and relate to them in ways that show we value their views and priorities.

We Are Honest

We keep our promises and our actions reflect the things we say and believe in. We say what we mean and do what we say.  We tell the truth, own up when we’re in the wrong and deal with the consequences of our actions.

We Take Responsibility

We take responsibility for the things we do and the things we say.  We also take responsibility for the things we don’t do or say. We face the results of our actions, look at how we can make things better and how we can learn from the experience.

We Go the Extra Mile

We work hard and always try to do more than is expected of us. We’re proud of what we do and we’re committed to being the best we can be.


We Celebrate Success

We always look for opportunities to praise people and to celebrate success.  We value large and small achievements.  All accomplishments are held in high regard and should be recognised.

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