General Policies & Procedures
Recent additions and alterations:
15/05/2020 - New Coronavirus Policy and Procedure
15/06/2020 - Complaints Procedure - Some minor terminology changes made
17/07/2020 - Supported Living & Community Support COVID-19 Policy updated
30/09/2020 - Supported Living & Community Support COVID-19 Policy updated
12/10/2020 - Supported Living & Community Support COVID-19 Policy updated
26/10/2020 - Office COVID-19 risk assessment updated
03/11/2019 - All Policies & Procedures reviewed by General Manager - Paul Battershall (Review sheet)
01/03/2021 - Office COVID-19 risk assessment updated
07/04/2021 - New Sickness Absence Policy
07/04/2021 - New Office Petty Cash Policy
30/04/2021 - New Handling of DBS Certificate Information Policy
15/07/2021 - Handling of Service User's Money & Valuables - changes made
19/07/2021 - COVID-19 Policies and Risk Assessment reviewed and updated
24/03/2022 - GDPR Data Protection Policy - Employees updated
NOTE: The Policies and Procedures below are always the current versions. They are written by the General Manager and reviewed annually. Please do not download and print copies as the version may change.
Accessing a Service User's Property
Annual Leave Policy
Anti-Bullying Policy
Code of Conduct
Company Stationery Policy
Company Software Usage Policy
Company Vehicle Policy
Complaints Procedure
Confidentiality Policy
Covert Medication Policy
Dress Code Policy
Duty of Candour Policy
Eligibility Criteria and Referral Procedures (Supported Living)
End of Life Care Policy
Equality and Diversity Policy
Falls Prevention and Management Policy
Finance Procedure (Outreach & Care at Home)
Finance Procedure (Supported Living)
GDPR Communication Policy
GDPR Data Breach Notification Policy
GDPR Data Protection Policy - Service Users
GDPR Data Protection Policy - Employees
GDPR Policy on Your Rights in Relation to your Data
GDPR Privacy Notice for Customers
GDPR Privacy Notice for Employees
GDPR Privacy Notice for Job Applicants
GDPR Subject Access Request Policy
Handling of DBS Certificate Information Policy
Handling of Service User's Money & Valuables Policy (Supported Living)
Holidays and Outings Policy
Person Centred Planning and Approaches Policy
Positive Behaviour Support Policy
Principles of Enablement Policy
Professional Boundaries Policy
Recruitment of Ex Offenders Policy
Recruitment and Selection Procedure
Relationships and Sexuality Policy
Safe Keeping of Keys and Entry Codes
Service Users in Staff Vehicles Policy
Support Planning and Review Procedures
Time Owing Policy (Leadership Team Only)
Training and Development Policy
Zero Tolerance to Verbal and Physical Violence Towards Staff
ADDITIONAL POLICIES SPECIFIC TO CHILDREN AND YOUNG PEOPLE
Policy/Procedure
Signed
COVID-19
POLICIES & PROCEDURES WITHIN THE EMPLOYEE HANDBOOK
The following policies and procedures are contained within the Employee Handbook
Anti Bribery Policy
Whistleblowing Policy
Capability Procedures
Disciplinary Procedures
Capability/Disciplinary Appeal Procedure
Equal Opportunities Policy