General Policies & Procedures

Recent additions and alterations:

15/05/2020  - New Coronavirus Policy and Procedure

15/06/2020 - Complaints Procedure - Some minor terminology changes made

17/07/2020 - Supported Living & Community Support COVID-19 Policy updated

30/09/2020 - Supported Living & Community Support COVID-19 Policy updated

12/10/2020 - Supported Living & Community Support COVID-19 Policy updated

26/10/2020 - Office COVID-19 risk assessment updated

03/11/2019 - All Policies & Procedures reviewed by General Manager - Paul Battershall (Review sheet) 

01/03/2021 - Office COVID-19 risk assessment updated

07/04/2021 - New Sickness Absence Policy

07/04/2021 - New Office Petty Cash Policy

30/04/2021 - New Handling of DBS Certificate Information Policy

15/07/2021 - Handling of Service User's Money & Valuables  - changes made

19/07/2021 - COVID-19 Policies and Risk Assessment reviewed and updated

24/03/2022 - GDPR Data Protection Policy - Employees updated
 
NOTE: The Policies and Procedures below are always the current versions.  They are written by the General Manager and reviewed annually.   Please do not download and print copies as the version may change.

Accessing a Service User's Property

Annual Leave Policy

Anti-Bullying Policy

​Code of Conduct

Company Stationery Policy

Company Software Usage Policy

Company Vehicle Policy

Complaints Procedure

Confidentiality Policy

Covert Medication Policy

Dress Code Policy

Duty of Candour Policy

Eligibility Criteria and Referral Procedures (Supported Living)

End of Life Care Policy

Equality and Diversity Policy

Falls Prevention and Management Policy

Finance Procedure (Outreach & Care at Home)

Finance Procedure (Supported Living)

GDPR Communication Policy

GDPR Data Breach Notification Policy

GDPR Data Protection Policy - Service Users

GDPR Data Protection Policy - Employees

GDPR Policy on Your Rights in Relation to your Data

GDPR Privacy Notice for Customers

GDPR Privacy Notice for Employees

GDPR Privacy Notice for Job Applicants

GDPR Subject Access Request Policy

Handling of DBS Certificate Information Policy

Handling of Service User's Money & Valuables Policy (Supported Living)

Holidays and Outings Policy

Intimate Personal Care and Clinical Tasks Policy

Managing Risk Positively

Meal Planning and Nutrition Policy

Medication Policy

Mental Capacity Policy

Missing Persons Policy

Office Petty Cash Policy

Performance Management Policy

Personal Harassment Policy

Person Centred Planning and Approaches Policy

Physical Interventions Policy

Positive Behaviour Support Policy

PREVENT Policy

Principles of Enablement Policy

Professional Boundaries Policy

Quality Assurance Policy

Record Keeping Policy

Record Retention Policy

Recruitment of Ex Offenders Policy

Recruitment and Selection Procedure

Redundancy Policy

Relationships and Sexuality Policy

Safeguarding Adults Policy

Safe Keeping of Keys and Entry Codes

Service Users in Staff Vehicles Policy

Sickness Absence Policy

Supervision Policy

Support Planning and Review Procedures

Time Owing Policy (Leadership Team Only)

Training and Development Policy

Zero Tolerance to Verbal and Physical Violence Towards Staff

HEALTH & SAFETY POLICIES

POLICIES & PROCEDURES WITHIN THE EMPLOYEE HANDBOOK

The following policies and procedures are contained within the Employee Handbook

Anti Bribery Policy

Whistleblowing Policy

Capability Procedures

Disciplinary Procedures

Capability/Disciplinary Appeal Procedure

Equal Opportunities Policy​