General Policies & Procedures

Recent additions and alterations:

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09/05/2019 - Complaints Procedure updated to include the Nottm. City Council Social Care Complaints Service contact details

06/09/2019 - Medication Policy updated to include risk assessments for service users who self-administer medication

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25/11/2019 - All Policies & Procedures reviewed by General Manager - Paul Battershall

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15/05/2020  - New Coronavirus Policy and Procedure

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15/06/2020 - Complaints Procedure - Some minor terminology changes made

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NOTE: The Policies and Procedures below are always the current versions.  They are written by the General Manager and reviewed annually.   Please do not download and print copies as the version may change.

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Accessing a Service User's Property

Annual Leave Policy

Anti-Bullying Policy

​Code of Conduct

Company Stationery Policy

Company Software Usage Policy

Company Vehicle Policy

Complaints Procedure

Confidentiality Policy

Coronavirus Policy and Procedure

Covert Medication Policy

Dress Code Policy

Duty of Candour Policy

Eligibility Criteria and Referral Procedures

End of Life Care Policy

Equality and Diversity Policy

Falls Prevention and Management Policy

Finance Procedure (Outreach & Care at Home)

Finance Procedure (Supported Living)

GDPR Communication Policy

GDPR Data Breach Notification Policy

GDPR Data Protection Policy - Service Users

GDPR Data Protection Policy - Employees

GDPR Policy on Your Rights in Relation to your Data

GDPR Privacy Notice for Customers

GDPR Privacy Notice for Employees

GDPR Privacy Notice for Job Applicants

GDPR Subject Access Request Policy

Holidays and Outings Policy

Intimate Personal Care and Clinical Tasks Policy

Managing Risk Positively

Meal Planning and Nutrition Policy

Medication Policy

Mental Capacity Policy

Missing Persons Policy

Performance Management Policy

Personal Harassment Policy

Person Centred Planning and Approaches Policy

Physical Interventions Policy

Positive Behaviour Support Policy

PREVENT Policy

Principles of Enablement Policy

Professional Boundaries Policy

Quality Assurance Policy

Record Keeping Policy

Record Retention Policy

Recruitment of Ex Offenders Policy

Recruitment and Selection Procedure

Redundancy Policy

Relationships and Sexuality Policy

Safeguarding Adults Policy

Safe Keeping of Keys and Entry Codes

Service Users in Staff Vehicles Policy

Sickness Absence Policy

Supervision Policy

Support Planning and Review Procedures

Time Owing Policy (Leadership Team Only)

Training and Development Policy

Zero Tolerance to Verbal and Physical Violence Towards Staff

ADDITIONAL POLICIES SPECIFIC TO CHILDREN AND YOUNG PEOPLE

Physical Restraint and Contact Policy (CYP)

Positive Behaviour Management (CYP)

Safeguarding Children Policy (CYP)

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ADDITIONAL POLICIES SPECIFIC TO SUPPORTED LIVING SERVICE

Handling of Service User's Money Policy

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HEALTH & SAFETY POLICIES

POLICIES & PROCEDURES WITHIN THE EMPLOYEE HANDBOOK

The following policies and procedures are contained within the Employee Handbook

Anti Bribery Policy

Whistleblowing Policy

Capability Procedures

Disciplinary Procedures

Capability/Disciplinary Appeal Procedure

Equal Opportunities Policy​