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ON-CALL GUIDELINES

 

 

Please DO NOT give the on-call number to service users or their families.  It is for staff only.

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Community Support staff

Outside of office hours (8am to 4pm Monday to Friday) the on-call phone is manned by one of our support coordinators. 

 

THINK – Before you call the on-call phone

  • Can this wait until the office opens again at 8am Monday to Friday?

  • Should I call or will a text be OK?

  • Should I send an email instead?

 

When to call the on-call phone

  • If you require immediate support or advice that cannot wait until the office is open.  i.e. a medication issue, an accident or a safeguarding issue.

 

 

When to text the on-call phone

  • If a service user has told you to leave early or they are not in when you visit.

 

 

When to send an email

  • If you need to pass information on but it can wait until the office is open again.

 

Supported Living staff

Do not call the on-call phone.

 

If you require support or advice when your manager is not available, check which other supported living team managers are on shift and contact one of them. In an emergency out of hours, you can call the Service Manager Marie Cope or General Manager Paul Battershall on their mobile. An aup-to-date list of mobile numbers is kept at each property. 

 

CALLING IN SICK

 

Community Support staff

Between 8.00am and 4.00pm (Monday to Friday)

CALL the office.

 

Outside office hours

CALL the on-call phone. Please DO NOT call after 10pm or before 6am.

 

 

Supported Living

CALL the property you work at.

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